Delivery Information
How and when your insulated water bottle order ships across the United States.
Shipping options
Standard
Delivery time: [X-X] business days
Cost: Free over [AMOUNT], otherwise [PRICE]
Expedited
Delivery time: [X-X] business days
Cost: [PRICE]
Processing time
Orders placed before [CUT-OFF TIME] on a business day are packed within [X] business days. Orders placed on weekends or public holidays are packed the next business day.
Where we deliver
We ship to all 50 US states. [DELETE OR EDIT: Alaska, Hawaii, PO boxes, APO/FPO addresses and US territories may take longer or carry a surcharge.] We do not currently ship outside the United States.
Tracking your order
You will get a shipping confirmation email with a tracking number as soon as your water bottle leaves our warehouse. Tracking can take up to 24 hours to update after the label is created.
Large and wholesale orders
Large jugs and multi-bottle orders may ship in more than one box. Wholesale and custom logo orders ship on a separate schedule that we confirm with your quote.
Lost, late or damaged parcels
If tracking has not moved for [X] business days, or your order arrives damaged, contact us with your order number and a photo of the box. We will reship or refund.
Wrong address
Tell us within [X] hours of ordering and we can usually correct the address. Once a parcel has shipped, changes have to go through the carrier.