Return Policy
Returns, exchanges and lifetime warranty claims for your water bottle.
1
Tell us
Send your order number and reason through the contact page within [RETURN WINDOW] days of delivery.
2
Send it back
We email return instructions. Pack the bottle with its lids and accessories.
3
Get your refund
Refunds go to your original payment method within [X] business days of us receiving the return.
What can be returned
Unused water bottles, jugs, tumblers and accessories in their original packaging, within [RETURN WINDOW] days of delivery. For hygiene reasons we cannot take back bottles that have been used, unless they are faulty.
What cannot be returned
Custom logo and wholesale orders, gift cards, and items marked final sale.
Return shipping
[CHOOSE ONE: Return shipping is free with our prepaid label. / Return shipping is paid by the customer unless the item is faulty or we sent the wrong one.]
Exchanges
Want a different size or color? Tell us what you would like instead and we will ship the replacement once the original is on its way back, subject to stock.
Damaged or wrong item
If your order arrives damaged or is not what you ordered, contact us within [X] days with a photo. We will send a replacement or refund you, and you will not pay for return shipping.
Lifetime warranty claims
Outside the return window, manufacturing defects are still covered by our lifetime warranty: loss of insulation, faulty seals or a defective lid. Send your order number, a short description and a photo or video. Dents, scratches and normal wear are not covered.